At Mucha Brand, we are proud to offer high-quality products and sophisticated design. To back up our confidence in the durability and excellence of our parts, we have extended our warranty to 1 year, from the date of purchase.
What does our warranty cover?
• Geometric pieces: During the first year, you can request the replacement of up to 10 geometric pieces. This service can be performed in a single session or on up to three different occasions, depending on your needs.
• Additional components: The warranty also includes replacement of hooks and chain parts that are defective or unusual in wear.
Process to request a composure:
1. Initial contact: Contact our team through [email protected], providing details of the garment, a photo of the problem presented and your information, so that we can corroborate the date of your purchase order in the system.
2. Product shipping: The customer is responsible for shipping costs to and from our showroom. We will provide you with detailed instructions to facilitate this process.
3. Repair time: Once the garment is received, our team will repair it within 5 business days.
Additional considerations:
• Out-of-warranty services: If the repair request exceeds the one-year warranty period or exceeds 10 geometric parts included, the service will have an additional cost. We will inform you in advance of any extra charges.
• Additional tip: Each Mucha product is delivered with a Geometric gift, as a sign of our commitment to quality and customer satisfaction.
For us, your post-purchase experience is essential. Our goal is for you to enjoy our Geometrics without worries, with the confidence of knowing that we are here to help you. If you have any questions or require assistance, do not hesitate to contact us.
Mucha Brand: Sophistication, confidence and shine forever.
